Because every item from Christmasly Unique is custom-personalized with your specific names, photos, or messages, we are unable to accept returns for change of mind or incorrect personalization text entered by the customer. Please review all personalization details carefully before placing your order.
If your item arrives damaged, defective, or with a personalization error caused by our production process, we will replace it at no additional cost. Contact us within 14 days of delivery at info@christmaslyunique.shop with your order number and a photo of the issue.
Once approved, we will produce and ship your replacement at no cost. You do not need to return the original item.
In rare cases where a replacement cannot be produced (such as discontinued products), we will issue a full refund to your original payment method. Refund processing time depends on your bank or payment provider, typically 3-7 business days.
Orders can be cancelled within 12 hours of placement, before production begins. After production starts, the order cannot be cancelled as the personalization work has already begun. To request a cancellation, email info@christmaslyunique.shop as soon as possible.
Due to the personalized nature of our products, exchanges are not available. If you need a different size or color, please place a new order. If the original item had a production error, we will replace it with the correct specifications.
For return or refund questions: