Frequently Asked Questions

Each product page shows the available personalization options. Depending on the item, you can add family names, custom text, dates, or upload photos. Enter your personalization details in the fields provided on the product page before adding to cart.

Most personalized items are crafted within 2-3 business days. Custom photo items may take 3-4 business days for image processing. Hand-knit or hand-painted items require 3-5 business days. This processing time is separate from shipping time.

Yes. We offer free standard shipping on all orders within the United States with no minimum purchase requirement. Standard shipping takes 3-7 business days after processing.

No. Christmasly Unique offers tax-free shopping. The price you see on each product is the final price you pay, with no additional taxes added at checkout.

Due to the personalized nature of our products, we cannot accept returns for change of mind. However, if your item arrives damaged, defective, or with a personalization error caused by our production process, we will replace it free of charge. Contact us within 14 days of delivery.

Please review all personalization text carefully before placing your order, as we produce items exactly as entered. If you notice an error after ordering, contact us immediately at info@christmaslyunique.shop. If the order has not yet entered production (within 12 hours), we may be able to correct it.

Currently, we ship only within the United States, including Alaska and Hawaii. We are working on expanding to international shipping and will update our policy when it becomes available.

For photo personalization, we accept JPG, JPEG, and PNG files. For best results, use high-resolution images (at least 1000x1000 pixels) with good lighting and clear subject focus.

Orders can be cancelled within 12 hours of placement, before production begins. After production starts, the order cannot be cancelled. To request a cancellation, email info@christmaslyunique.shop as soon as possible.

Once your order ships, you will receive a shipping confirmation email with your tracking number. You can use this number to track your package through the carrier's website.

We accept Visa, Mastercard, American Express, PayPal, and Shop Pay. All payments are processed securely through Shopify's PCI-compliant payment gateway.

You can reach us by email at info@christmaslyunique.shop or by phone at +1(806) 360-4757. You can also use our contact form. We typically respond within 1-2 business days.